Returns

At Range 23, we stand behind the quality and performance of every product we supply. If something isn’t right, we’ll always work with you to resolve it fairly and quickly.

Returns Period

You may request a return within 30 days of delivery. To be eligible, items must be:

Unused
In original condition
Complete with all parts, packaging, and accessories
In resellable condition

We reserve the right to refuse returns that do not meet these conditions.

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at:

range23uk@gmail.com

We will arrange a replacement, repair, or full refund as appropriate.

If a return is required for these reasons, we will cover return postage costs.

Change-of-Mind Returns

If you change your mind:

Return shipping costs are the customer’s responsibility
Original shipping fees are non-refundable
Items must meet the condition requirements listed above

Non-Returnable Items

We cannot accept returns on:

Used or installed products
Modified or altered items
Custom or made-to-order products
Clearance or final-sale items

These restrictions are in place to ensure all customers receive new, unused equipment.

Refund Processing

Once we receive and inspect your return, refunds are issued to the original payment method within 5–7 business days. Processing times may vary depending on your payment provider.

How to Request a Return

To start a return, email:

range23uk@gmail.com

Please include: