Warranty

Range 23 Warranty

Built for real use. Backed by a real warranty.

At Range 23, our products are designed and tested for real-world use. We stand behind the quality of the products we supply and provide a 12-month warranty against manufacturing defects in addition to your statutory rights under UK consumer law.

Warranty Period

All Range 23 products are covered by our 12-month limited warranty from the date of delivery against defects in materials, manufacture or workmanship.

Where a product develops a fault covered by this warranty during the warranty period, Range 23 will provide an appropriate remedy, which may include:

Repair
Replacement
Refund

The appropriate remedy will depend on the nature of the fault and the circumstances of the claim.

This 12-month warranty is provided in addition to your statutory rights and does not limit any rights or remedies you may have under the Consumer Rights Act 2015.

What This Warranty Covers

Our 12-month warranty covers faults arising from:

Manufacturing defects
Material defects
Assembly defects
Structural failure occurring during normal, intended use

What This Warranty Does Not Cover

Our additional 12-month warranty does not cover:

Normal wear and tear
Cosmetic marks or deterioration that do not affect function
Accidental damage
Damage caused by misuse, neglect or use outside the product's intended purpose
Damage caused by incorrect assembly, installation or adjustment
Damage caused by unauthorised modifications or alterations
Damage caused by improper maintenance or storage
Compatibility issues arising from third-party equipment that Range 23 does not specify as compatible
Consumable components or components that have reached the end of their reasonable service life through normal use

These exclusions apply to our additional warranty and do not exclude or restrict your statutory rights where goods were faulty, not as described, of unsatisfactory quality or otherwise failed to conform to the contract when supplied.

Proper Use

Range 23 products are designed for their specified applications and should be assembled, installed, maintained and used in accordance with any instructions supplied with the product.

Damage resulting from misuse, incorrect assembly or installation, unauthorised modification, accidental damage or use outside the intended application is not considered a manufacturing defect.

Making a Warranty or Fault Claim

To report a fault or make a warranty claim, please contact:

range23uk@gmail.com

Please provide:

Your name
Order number or other reasonable proof of purchase
Product concerned
Description of the issue
Photographs or video showing the problem, where reasonably possible

Providing clear information, photographs or video can help us diagnose problems remotely and resolve claims more quickly.

Depending on the nature of the reported issue, we may ask for additional information about the equipment or configuration in which the product is being used.

Where remote diagnosis is not possible, we may ask for the product to be returned to Range 23 for inspection and testing.

Inspection and Testing

Returned products may be inspected and, where appropriate, function-tested to determine the nature and cause of the reported issue.

If our assessment confirms a fault covered by this warranty, we will provide an appropriate remedy and cover the reasonable costs associated with returning the affected product.

If inspection and testing identifies no fault with the product, or indicates that the issue resulted from misuse, accidental damage, incorrect assembly or installation, unauthorised modification or another cause not covered by this warranty, we will explain our findings to you.

Where a claim falls outside this warranty, reasonable return postage or other costs may be payable by the customer. We will inform you of any such costs before they are incurred.

Nothing in this assessment process affects your statutory rights.

Statutory Rights

This warranty is an additional benefit provided by Range 23 and does not replace or restrict your statutory rights.

Goods supplied to consumers must be of satisfactory quality, fit for purpose and as described. You may have statutory remedies where goods fail to meet these requirements, including rights that continue beyond the 12-month Range 23 warranty period.

Nothing in this warranty excludes or restricts any consumer rights or remedies that cannot lawfully be excluded or restricted under UK law.